Thank you for reaching out to us through the Better Business Bureau. I want my refund in my original payment method. This was to give me a deal, I did not get the promotional value, in fact, I lost money somehow and all Groupon wants to say is "Sorry final sale" - this is nonsensical, they cannot be allowed to keep my money and give me their crappy $16 in Groupon bucks. I have attached the list showing that their vouchers are only giving me $8 each when I paid $12 each - again, this is less than what I paid in the first place. I want what I paid for, in the method I paid for it, returned to me. Giving me a $16 credit does not make me whole, it makes me have to patronize this company again. Their "FINAL SALE" policy is null and void here because they are refusing me a a good/service I paid for by now allowing me access to the full $48 I paid. I do not wish to patronize this company in the future. They think crediting my account with $16 in their own "bucks" is acceptable, it is not. I have no desire to do business with this company. The vouchers are useless to me as I have already purchased the tickets whilst trying to get this issue sorted out. I am actually losing $16 - instead of refunding me what I paid, Groupon is trying to give me $16 in Groupon Bucks. I would be fine with paying $48 for them and getting the value of the $48 I paid, I dont lose anything - fine. I do not care about a final sale policy, it is a moot point when Groupon refuses to give me what I paid for. My vouchers have not expired and I am still not able to use the amount I paid for them. This means that I am not receiving even what I paid for, despite being told I will always have the value I paid for, this is clearly not true. I paid $48 for 4 Groupons, the redeemable value is $32 - that means I am losing money. I want a refund for an item I did not receive.
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